Call Center Bloopers

Negligence on our part, and just pure dumbness on their side. More comments soon.

Actual c0nversati0n sa isang technicaL acc0unt sa C-Cubed (Cust0mer C0ntact Center) habang nakabarge sa bidang agent na it0 yung seni0r rep ng team
niLa:

TSR: 0kay sir, Let's check if y0u wiLL be abLe t0 g0 0nLine n0w...
CUST: yes... (yes Lang ng yes kase et0ng HAPON na it0... )
TSR: type in www.yahoo.com
CUST: what? yahoo.cot?
TSR: n0 sir... yahoo.com...
CUST: yahoo.cot?
TSR: n0 sir... com... C-O-M
CUST: cot?
TSR: (asar na) .com sir!
CUST: aahhh... yahoo.cot.
----------------------------------
TSR: It's C as in CAT.
CUST: what?
TSR: C as in CAT. C-A-T... me0w me0w...
(ayuz! very specific na yan ha baka hindi m0 pa magets...)!
----------------------------------
CS: Thank you for calling... this is Candy, how may I help you?
Cust: What did you say your name was... Mandy?
CS: No, sir, it's Candy...
Cust: Sorry, can't hear ya... didja say Mandy?
CS: No, sir.. Candy, sir... Candy... as in Storck!!!
(oohhh... now I get it!!!)
----------------------------------
CS: Was that a "B" as in boy or a "B" as in bravo?
Cust: Uhhmmm... how about "B" as in boy...
(good choice...)
----------------------------------
CS: Alright, let me verify that... Was that a "G" as in golf?
Cust (with a different accent): NO! That was a "G" as! in GEBRA! (z as in zebra)
Oh, Gebra!!! like the one in the Goo?!!!... Gusme... Gon't gou get git?)
----------------------------------
CS: Yeah, sir... sir... are you there?
Cust: Yes, yes, I'm there!
(siguro naglalaro sila ng Counter...)
----------------------------------
CS: Sir, do you have NET-ESCAPE there?
Cust: Huh?... Oh!!!.. No, I have MSN IN-NERNET EXPLODER here...
(... makes sense to me!!!)
----------------------------------
Agent wrapping sale, trying to give the account info to customer:
TS: I will now be giving you your account number and order confirmation number, do u have a PEN and a PENCIL ready?
Cust: What?!!
TS: Oh, Im sorry, sir... Do u have a PEN and a BALLPEN ready?...
(klap! klap! klap!)
----------------------------------
CS: ...That's E as in I-KOW... (echo)
(oki lang yan, Dong...)
----------------------------------
TS: Ok, sir, this is ano... what you'll do... you have to type the ano...the command run and ano...
(...teypows enow???)
----------------------------------
Cust: So, do i have to wait for advice regarding the delivery?
CS: Sir, the package has been delivered and all we have to do is wait POR FICK UP schedule...
(... I can PEEL it!!!)
----------------------------------
CS: ...I'd like to speak with Billy Thompson please???
Contact: He's not in. Would you like to leave a message in his voicemail?
CS: Sure, SIGE...
(ay shyet, ulet!!!)
----------------------------------
TS: Ok, sir... Could you please drag the icon UPSTAIRS?...
(... lemme try...)
----------------------------------
Cust (US): So how's the weather there?
CS: Well... it's kinda cloudy today, sir...
Cust: Oh really?!!!... So where are you located?
CS: Sir, your call has been re-routed in ORTIGAS!!!...
(... dats nir Mexico...)
---------------------------------
TS: Alright, we're going to perform a checkdisk... that is for us to see if your hard drive has errors in it.please type in C-H-K-D-S-K...
Cust: What is that again?
TS: C-H-K-D-S-K... that is... C as in Charlie... H as in Harley... K as in Karly... D as in Darley... S as in Sarley... and K as in Karly...
(gleng-gleng... bagong version...)

Sleepless

I feel lame lately, because i discovered that i can play Warcraft DOTA without my gaming buddies. GG is the latest challenge platform that support internet players mutually play with each other.

In this platform, players can play with other gamers, which were originally played by means of LAN. By using this platform, people can connect and play with friends, while enjoying a very good latency. Currently you can also chat with other players on this platform.

The platform turns the internet into a huge cyber cafe, which enables the players to connect and play games in such a way as they play in LAN.

The downside of playing online is when the opponents quit the current game, if they feel they are losing, right when the action has just getting started. Of course, internet connection is a major factor here. In case you're into a slow connection, lagging is expected, which will hamper your gaming experience.

Damn, this is much more draining than cigarettes or alcohol. (aside from getting two hours sleep for two straight weeks now and counting!)

Cleto Reyes

yun lang naman ang tatak ng paboritong gloves ni manny pacquiao.

Sabado - 11.18, 7pm
nag-desisyon kami na hindi kami magpapahuli sa panonood ng pacquiao-morales 3. Lintik kasi yang mga nagbabalita ng maaga. Nawawala ang excitement kapag pinanood mo ng slightly- (SUPER!) delayed.

pormang masa, punta sa San Juan Arena, buzzer beater ang pagbili ng ticket. mas mura doon. 250.

Linggo - 11.19, 8am
ang aga! tama ba ito? kay pacquiao, on time! kapag sa trabaho, hindi..

ayun, naghintay ng apat na oras para sa main event. Ang mga undercard, sinulit yung mga laban nila, puro decision. Nagsimula na ang main event. Syempre puro sigawan habang magsasapakan silang dalawa. Pero nung pagkatapos ng tatlong rounds, natauhan kami. Bitin! Sana pinatagal man lang kahit 6 rounds!



Kawawang Morales. Ang tapang maghamon,ayan napala mo!

Naawa ako kay Morales, gulpe de gulat ang inabot. Nagpapayat ng todo-todo, nakalimutang magpa-kondisyon.

Uwian. Antok na ako. Parang naramdaman ko yung mga suntok ni Manny. Nahihilo ako. Hindi ko napansin may hakbang pa pala sa hagdanan.. Ayun, na-off balance. Groggy. Swerte pa rin, hindi ako nasubsob, tsaka konti lang nakakita.. Nakakahiya, pero masayang mag-balik-tanaw..

Shaken or Sterile

At first, I was hesitant watching the movie. But last night, I decided to give in to my officemate's craving. I thought it was another spy-hard, hardcore action movie.

Damn, i got hooked.
The 21st installment of the Bond franchise, it is actually based on Ian Fleming's first Bond novel. But what made it different to the other 20 is that, this Bond is far more vulnerable than his predecessors - he was at first arrogant, gritty and warfreak, then he have his heart broken.

What's the connection of the title to movie? Just watch it. Its worth your money.

PAHABOL: the movie is bundled with the latest Spidey trailer.

DVD marathon

Just finished watching season 8 of Charmed.

Rose McGowan as Paige Matthews.

Madami pang kelangan kolektahin, may nakita akong Bioman DVD. Namimiss ko na sila!



Too bad.. I went to buy "24". Oh my! Season 4&5 daw! It turned out to be, one and a half season only! second half lang ng season 4. dugtong ko na lang yung episode guide ng first half.

ten things plans i cant start

you can fill up yours at 43things.com, but for me, the choices there are way impractical for me to fulfill. so i list down ten things i'm planning to do (and i push myself to get it started!)

1. Quit late nights/sleep. Do you know skin cells work when you're asleep? That might help to have a more glowing skin. And I really need a lot of rest for my next plan, which is..

2. Weight training. I noticed these hunks showing their muscles off. I dream to look like them. Well, my dream can be a reality.. Just put some pounds on the weight room. I hope it won't be a ningas-kugon.

3. Clean. My room is a mess! Just like other men's room. But it's nice to see my room clean and comfy once in a while.

4. More education. I'm considering taking up a post-graduate course. What a nice way to fill up my resume!

5. Spend all i want and save as much as well. Ironic, isn't it? I still plan for the future.

6. Upgrade my wardrobe. I'm currently downsizing my shirts from XL to L. Power dressing, preparing for my toned body. (Dream on!)

7. Pamper. I want to experience the good life. The facial treatments, massages, hair rebonds and all. (Again, DREAM ON!)

8. Loose myself. I'm already stiff half of my life. Change won't be a bad idea, isn't it?

9. Secure my job. What's next to landing a job? Securing it.

10. Go places. I haven't been into places further than 100 kms. away from home.