We are benefited by this BPO industry, especially call centers. But do you wonder why do Americans outsource their customer service needs? I found out that there are some boneheads, maybe MANY. They feel superior because they speak the language fluently. Check the site of Agent George .
Then, a dose American morons:
Customer: Hi, this is Celine. I can't get my diskette out.
Tech support: Have you tried pushing the button?
Customer: Yes, sure, it's really stuck.
Tech support: That doesn't sound good; I'll make a note.
Customer: No .. wait a minute... I hadn't inserted it yet... it's still on my desk... sorry....
Tech support: Click on the 'my computer' icon on to the left of the screen.
Customer: Your left or my left?
Tech support: Good day. How may I help you?
Male customer: Hello... I can't print.
Tech support: Would you click on "start" for me and...
Customer: Listen pal; don't start getting technical on me! I'm not Bill Gates ya know.
Customer: Hi, good afternoon, this is Martha, I can't print. Every time I try, it says 'Can't find printer'. I've even lifted the printer and placed it in front of the monitor, but the computer still says he can't find it...
Customer: I have problems printing in red...
Tech support: Do you have a color printer?
Customer: Aaaah....................thank you.
Tech support: What's on your monitor now, ma'am?
Customer: A teddy bear my boyfriend bought for me at the 7-11.
Customer: My keyboard is not working anymore.
Tech support: Are you sure it's plugged into the computer?
Customer: No. I can't get behind the computer.
Tech support: Pick up your keyboard and walk 10 paces back.
Tech support: Did the keyboard come with you?
Tech support: That means the keyboard is not plugged in. Is there another keyboard?
Customer: Yes, there's another one here. Ah...that one does work...
Tech support: Your password is the small letter a as in apple, a capital letter V as in Victor, the number 7.
Customer: Is that 7 in capital letters?
Customer: I can't get on the Internet.
Tech support: Are you sure you used the right password?
Customer: Yes, I'm sure. I saw my colleague do it.
Tech support: Can you tell me what the password was?
Customer: Five stars.
Tech support: What anti-virus program do you use?
Tech support: That's not an anti-virus program.
Customer: Oh, sorry...Internet Explorer.
Customer: I have a huge problem. A friend has placed a screen saver on my computer, but every time I move the mouse, it disappears.
Tech support: How may I help you?
Customer: I'm writing my first e-mail.
Tech support: OK, and what seems to be the problem?
Customer: Well, I have the letter 'a' in the address, but how do I get the circle around it?
A woman customer called the Canon help desk with a problem with her printer.===============
Tech support: Are you running it under windows?
Customer: "No, my desk is next to the door, but that is a good point. The man sitting in the cubicle next to me is under a window, and his printer is working fine."
Another customer called Compaq tech support to say her brand new
computer wouldn't work. She said she unpacked the unit, plugged it in and
sat there for 20 minutes waiting for something to happen.
When asked what happened when she pressed the power
switch, she asked,
"What power switch?"
Another IBM customer had trouble installing software and rang for support....
"I put in the first disk, and that was OK. It said to put in the second disk, and had some problems with the disk. When it said to put in the third disk, I couldn't even fit it in."
The user hadn't realized that "Insert Disk 2" implied to remove Disk 1 first.
TSR: now, I want you to press F2 as soon as you see the Dell logo.
cust: nothing's happening..
TSR: tap on it a few times..
cust: nothing's happening..
TSR: make sure that's F2 you're pressing ok..
cust: yeah, I'm pressing the letter F and the number 2 at the same time..